Developing Emotional Intelligence

emotionalintEmotional Intelligence is the ability to accurately perceive your own and others emotions…to understand the signals that emotions send about relationships and to manage your own and other’s emotions. People who have qualities like optimism, initiative, and self-confidence may think that these are the qualities needed to be emotionally competent, but in reality they may lack emotional intelligence.

Emotional Intelligence develops through a combination of biological endowment and training. People must first have the capability to empathize with another person. Without this natural ability, they probably won’t become deeply emotionally intelligent. With this ability, emotional intelligence is . . .

  • A learned process which can be taught
  • Must be practiced
  • Improves with age

Often, people are promoted because of outstanding individual performance and being a skilled solo achiever. Once promoted, they struggle because they lack the skills necessary to understand other peoples concerns, the emotional side of leadership. Additionally, if your organization places great emphasis on teamwork, the ability to build diversity or listen to a lone voice may be missing. Balance is essential.

This course will teach the emotional intelligence skills to make leaders who will build the social capital needed to get the best out of all employees and create a highly productive workforce. High Intelligence Quotient, together with knowledge of systems and processes, requires the addition of the Emotional Intelligence Skills in order to be a successful leader.

Duration:

2 Days

Objectives:

Upon completion of this course a participant should be able to:

  • Tailor their approach to deal with specific needs

Content:

  • Emotional Competencies
  • Why we need the Soft Skills
  • Acquiring the edge that make competent Leaders
  • Recognizing One’s Emotions and how it effect others
  • A sense of one’s worth and abilities
  • The Neuroscience of emotions- The Amygdala
  • Managing Disruptive Emotions
  • Taking Responsibility for your own acts
  • Being open to ideas and change
  • Getting I touch with your team, group or the organization
  • Being Proactive
  • Being sensitive to others – Empathy
  • The Art of Listening and Feedback
  • Helping Others to Develop
  • Cultivating Diversity
  • Deal with Difficult Issues – Communication – Resolving Conflict
  • Lead when the need arises – Lead by example
  • Building Teams-Create active and enthusiastic members

Method:

Lausanne Institute is committed to the application of classroom learning to the workplace setting. We employ a variety of instructional training methods to assure skills transfer. These include:

  • Group Dynamics
  • Guided Conferences
  • Simulations
  • Case Studies
  • Lecturettes
  • Skill Practice Exercises