Interpersonal Skills

busInterpersonal skills, the ability to communicate one-on-one or to a group, may reduce conflict caused by unfounded fears, diversity and limitation of others that results in disruptive behavior.  The criticality of reducing fear and increasing trust are critical elements when trying to get employees to work together, realize personal achievement and maximize group productivity.

A July 1998 survey of 1,000 Fortune Companies not only identified "Interpersonal Skills," as vital to an organization's overall success and it ranked these skills as number one among 10 different communication skills!  Further, studies have shown that 4 out of every 10 are able to work cooperatively with each other, and that half of all workers lack motivation to learn or improve.

Over the past 30 or more years, business and government have spent millions, rather billions, of dollars on efforts to implement new work, incentive, and training techniques and most have fallen far short of their intended goals!  Further, 60% or more of all teams formed have never been able successfully implement their assigned programs.

Why have organizations failed to motivate the masses, because motivation and communication are individual traits.  Such traits must be mastered at your level before greater goals and expectations can be met.

Objectives:

  • After successfully completing this course, the attendee should be able to:
  • Establish ground rules and explore the conditions, qualities and behavior that make up good relationships.
  • Teach communication skills: Listening, Negotiating Skills, Person-to-Person Communications.
  • Select appropriate conflict-handling skills. Create win-win.
  • Arrange for the participants to actually experience some of the limitations of others and to be able to empathize.
  • Understanding of human nature (the psychology of behavior).
  • Use the "Interpersonal Skills" to reduce the conflict - to build confidence and trust to create "Teamwork and Commitment".
  • Teach stress management skills.
  • Understand why empathy is the key to successful relationships and increased productivity.

Duration:

1 Day

Content:

  • Diversity/Difference: Why we make it important and how to begin to empathize
  • Respectful interaction:
    • How to respect personal boundaries
    • Reading the person
    • Reacting and Responding
  • Handling discomfort with others
  • Assertiveness - Mutual respect in communication and the use of directness
  • Developing the Interpersonal Skills to be able to work together
  • The ability to be comfortable with self
  • Negotiate Win-Win
  • Bring about change in emotions and beliefs (when necessary) to increase leadership potential
  • Manage feelings so as to express appropriately and effectively
  • Stress Management Program

Methods:

The Lausanne Institute is committed to the application of classroom learning to the workplace setting. We employ a variety of instructional training methods to assure skills transfer. These include:

  • Group Dynamics
  • Guided Conferences
  • Simulations
  • Case Studies
  • Lecturettes
  • Skill Practice Exercises