Listening/Communication Skills Workshop

Research shows that many of the problems faced when interacting with our customers and employees result from ineffective communication.  We spend as much as 80% of our time in face-to-face interactions with others to mediate dozens of relationships within an organization?  This course will help you to find new, updated, and important knowledge and skills that result in immediate improvements back to the work place.

Specifically, you first must develop your interpersonal skills and competency.  The acquisition of these skills should result in a win-win relationship between you and your employees and the organization.  Development also improves your ability to express, actively listen and deal more effectively with individuals on and off the job.  In this course, you learn to . . .

• Develop a more harmonious working environment - better productivity
• Respond to new situations with greater control
• Listening Skills that work
• Develop a more expressive communication style
• Handle criticism and aggressive individuals
• Active Listening vs Passive Listening
• Develop self esteem to make one a better communicator
• Recognize nonassertive, assertive, and aggressive behaviors
• Define the conflict mode
• The Importance of Body Language in the Listening Process
• Negotiate-make it win-win
• Understand individual behavior and how and why it affects the communication process and when to deal with emotions and situations assertively

Duration:

1  day

Objectives:

Upon completion of this course a participant should be able to:

• Manage Conflict
• The Art of Listening
• Win the customer
• Exert influence by applying Listening Principles
• Acquire self confidence
• Handle difficult situations