Leadership/Management Skills for Administrative Staff

leaderfundThis course enhances the knowledge, skills, and abilities of Clerical, Secretarial, Administrative, and other Support Personnel who have a role in making the work process efficient.  These individuals must be a problem solver, a decision maker, a people mover and an action getter.  They are the followers who make leaders successful!

During this course, you learn to promote your strengths, develop personal power, and lead with competence.  The minute you return to your office, you can begin to apply newly acquired tips, techniques, and skills.

You will:

  • Increase the personal mastery in the integration and motivational process
  • Add skills that reduce conflict caused by unfounded fears of insecurity
  • Acquire the knowledge and skills needed to lead as a professional
  • Improve overall office operations, productivity, flow of work, and productivity

Duration:

1 Day

Objectives:

After successfully completing this course, the attendee should be able to:

  • Develop and leverage personal power
  • Acquire new skills
  • Communicate with confidence
  • Work cooperatively and productively
  • Learn management techniques

Topics:

  • Developing motivational skills
  • Leading from planning to motivation
  • The role of empathy in leadership
  • How to analyze winning leadership/managerial styles
  • Ethics - values
  • How to work successfully with people
  • How to handle conflict
  • Build teamwork and gain cooperation from others
  • Access personal attitudes about employee's abilities and motives