Managing For Success In Government

No job is going to change more...and few people in the work force are less prepared for change... we need a stronger, more confident, more responsive first line supervisor."

Peter Drucker

Management demands budget cuts and better performance and yet continues to ask that they provide the same level of services.  Employees call for greater workplace participation.  Directives are issued for implementation of Employee Involvement, Teamwork, etc.

All of these issues and many others add to the complexity of managing organizations.  This course offers a range of both traditional and innovative Management Techniques to survive, and to deal with and understand . . .

FLATTENING HIERARCHIES - SHRINKING BUDGETS - RE-ENGINEERING - RE-INVENTING.

Your organization's success depends on how much the Supervisor understands the new challenge.  The new worker is more independent, more resourceful and wants a say. He/She does not respond well to PUSH, CONTROL and CONFORM. New attitudes and behavior are needed to meet the challenge.  Reorganizing, trimming the ranks, and reducing budgets means that there are more responsibilities and more results expected from the smaller work force.

Duration:

2 Days

Content:

  • Motivational skills that work for even problem employees
  • Delegate, coach, counsel, confront
  • How to be effective with work groups
  • Role of the supervisor
  • Developing leadership skills
  • Selection and practice of appropriate supervisory techniques
  • Build trust, teamwork and commitment
  • Facilitate higher productivity through participation
  • Management philosophies
  • Realities of management
  • The communication process - how it affects human interaction
  • Listening effectively
  • Values - ethics
  • Performance appraisals
  • Creating a high involvement workforce
  • Working effectively with the boss/peer/subordinate
  • Eliminate the barriers that get in the way of performance
  • Empower the employees
  • Feel pride in his/her work
  • Developing emotional competency

Methods:

The Lausanne Institute is committed to the application of classroom learning to the workplace setting. We employ a variety of instructional training methods to assure skills transfer. These include:

  • Group Dynamics
  • Guided Conferences
  • Simulations
  • Case Studies
  • Lecturettes
  • Skill Practice Exercises

Evaluation and Follow-up:

The Lausanne Institute can provide an optional follow-up as an important part of the overall training process.  The feedback that we receive will measure the effectiveness of the program and offers the training department information as to the effectiveness of the program and participants' needs.