Management for Supervisors, Team & Project Leaders for the 21st Century
"No job is going to change more...and few people in the work force are less prepared for change... we need a stronger, more confident, more responsive first line supervisor."
Peter Drucker
This fast paced course is designed to provide the specific skills to learn how to:
- Act Like a Supervisor
- Improve Supervisory Effectiveness
- Build Trust and Commitment
- Create a "High Involved" Work Force
Your organization's success depends on how much the Supervisor understands his/her role and its challenges. The new worker is more independent, more resourceful and wants a say. And, they do not respond well to PUSH, CONTROL, and CONFIRM.
New and different attitudes and behavior are needed to meet the supervisory challenge. Reorganizing, trimming the ranks, and reducing budgets means that there are more results expected from the smaller work force. This course is EXCITING, CHALLENGING, THOUGHT PROVOKING AND FUN, TOO!
Duration:
2 Days
Objectives:
After successfully completing this course, you should be able to:
- Lead with confidence
- Gain your team’s trust and respect
- Improve the bottom-line through greater productivity
- Build Followership
- Gain the trust of your management
Content:
- Motivational skills that work for even problem employees
- Delegate, coach, counsel, confront
- How to be effective with work groups
- Role of the supervisor
- Developing leadership skills
- Selection and practice of appropriate supervisory techniques
- Build trust, teamwork and commitment
- Understand and manage diversity to increase productivity
- Management philosophies
- Planning, evaluating and monitoring process
- The communication process-how it affects human interaction with boss-peer-subordinate
- Listening effectively
- Values-ethics
- Performance appraisals-employee performance
- Creating a high involvement workforce through participation
- Quality customer service
- Empower your employees
- Feel pride in your work
- Developing emotional competency (interpersonal skills needed to make the transition
Methods:
The Lausanne Institute is committed to the application of classroom learning to the workplace setting. We employ a variety of instructional training methods to assure skills transfer. These include:
- Group Dynamics
- Guided Conferences
- Simulations
- Case Studies
- Lecturettes
- Skill Practice Exercises
Our Management/Supervision courses are developmental. We spend little time in the use of overhead projectors/films/writing, flip charts, or white boards. Our Case Studies are real and we look to group discussion, role-play and group activities to solidify and practice the learning.
Evaluation Follow-Up:
The Lausanne Institute’s evaluation follow-up is an important part of developmental and process improvement challenge. The feedback we receive indicates a measure of training effectiveness and offers insight into additional participant needs.
