Managing Negativity in the Workplace

pointSo, you have noticed that very few people who work with you have anything good to day about anything!  Everything is screwed up.  And, the blame is always placed somewhere else?

This course is designed to enable the participant to gain the communication skills and an understanding of behavior patterns necessary to manage Negativity in the workplace. Why? Because, your ability to interact, understand, and manage negative behavior determines how well you maintain comfortable relationships at work and at home.

Duration:

1 Day

Objectives:

After successfully completing this course, the attendee should be able to:

  • Successfully manage negativity by applying the skills taught
  • Develop the skills and thoughts necessary for a harmonious and productive work place

Content:

  • How to identify and deal with most common types of negative attitudes
  • Understand behavior patterns of most negative people
  • Introduce positive change into a negative situation
  • Destructive and ineffective conflict caused by negative people
  • Recognize the negative person and learn to express a style that reduces tension
  • How to keep negativity from spreading
  • The communication process-using proper expressions to reduce negativity
  • Self Esteem and its relationship to negative behavior
  • Use of aggressive, assertive and submissive behavior and how proper use reduces the tension caused by negativism
  • Understanding our own behavior so as to increase productive situations when dealing with negative people
  • Effective use of listening and feedback to produce productive relationships

Methods:

The Lausanne Institute is committed to the application of classroom learning to the workplace setting. We employ a variety of instructional training methods to assure skills transfer. These include:

  • Group Dynamics
  • Guided Conferences
  • Simulations
  • Case Studies
  • Lecturettes
  • Skill Practice Exercises