Problem Solving and Decision Making

UntitledWhat you need is a set of tools for selecting the best alternatives when facing a problem!  That may be easier said than done, but this course teaches a step-by-step process that individuals and teams may use to arrive at the best possible solutions.

Effective problem solving is an essential process to move things continuously forward.  Since resolving problems is inherent in any organization, the ability to find rational solutions using a systematic, clearly understood, repeatable process is highly beneficial in every kind of environment.  The ability of small work groups and teams to employ such a process is critical to their effectiveness.

Duration:

1 Day

Benefits:

From this course you gain an understanding of . . .

  • A targeted way of gathering of relevant information
  • A higher degree of confidence in solutions selected
  • Ways to improve team work
  • How documentation impacts the problem solving process
  • Clearly presenting to others in the organizations regarding recommendations
  • Methods for reducing friction and wasted time

Objectives:

After successfully completing this course, you should be able to:

  • Define the problem solving criteria
  • Consider an array of alternative solutions
  • Weigh the risks to consider with each potential solution

Content:

  • Write a clear and concise problem solving statement
  • Clarify definitions and priorities
  • Develop a set of comparative information to assess the problem
  • Assess the relevance of each piece of information
  • Identify a set of alternative potential solutions
  • The use of brainstorming techniques in identifying solutions
  • Assessing the merits of alternative solutions
  • Identifying risks related to each potential solution
  • Selecting the best overall solution
  • Planning implementation

Methods:

The Lausanne Institute is committed to the application of classroom learning to the workplace setting. We employ a variety of instructional training methods to assure skills transfer. These include:

  • Group Dynamics
  • Guided Conferences
  • Simulations
  • Case Studies
  • Lecturettes
  • Skill Practice Exercises
  • Each participant also receives a set of problem solving and documentation tools.