Removing Barriers To Peak Performance

"Develop Interpersonal Competence"

presentor1A course that will enable people to work together toward their and the organization's common goals. This course will not only include the cognitive skills, but the PERSONAL QUALITIES of ADAPTABILITY, OPENNESS TO CHANGE, BUILD TRUST, REALIZE TEAM CAPABILITIES, and DEVELOP EMOTIONAL COMPETENCE.

This program gets to the cause for Poor Performance and the need to gain an understanding of the behavior patterns of individuals and increasing personal mastery in the interaction process.

July 1998, a survey of 1,000 Fortune Companies identified "Interpersonal Skills," as vital to and organization's overall success and ranked "INTER-PERSONAL SKILLS," as no.1 among 10 different communication skills. We know that 4 out of 10 are able to work cooperatively - 1/2 the workers lack motivation to learn or improve.

Industry and Government has spent millions, rather billions on trying to implement new techniques since 1967 and most have failed. 60% or more of teams have never been able to be implemented successfully. Techniques fail because training needs to first deal with the ability for personnel to develop the interpersonal skills to work together, to develop the abilities to handle ourselves and understand others.

The success of any Management Technique depends on the Interpersonal Skills of each member. The emotions, feelings and beliefs developed over years should be in accord with the organization's language mode. Teams cannot operate productively unless tuned into needs and goals of the organization and the individual's. Skills cannot be taught in the same way. Trainers cannot effectively train when they carry the same batch of viewgraphs to each new training session. We apply what is appropriate to the needs and objectives of the participant.

The Program Will:

  • Develop empathy, insight, heightened awareness and the ability to give and receive feedback. A foundation for trust.
  • Increase productivity and develop a confidence and trust relationship between the Manager and Subordinates.
  • Avoid continuing conflicts that get in the way of competing assignments.
  • Use the "Interpersonal Skills" to reduce the conflict - to build confidence and trust to create "Teamwork and Commitment."
  • Recognize the need for CHANGE: Develop and openness and acceptance.
  • Facilitate Intervention - know when to get involved with personal and team problems.
  • Create a climate that produces "Positive Motivation."
  • Facilitate higher productivity through participation.
  • Eliminate the barriers that get in the way of performance.
  • Reduce the conflict caused by unfounded fears, diversity and limitation of others that results in disruptive behavior.
  • Understanding of Human Nature (the psychology of behavior).
  • Be aware that the system or the processes may be the hindrance - not the people.
  • Developing "Emotional Competency" to be a leader and team member that results in peak performance.
  • Select appropriate conflict-handling skills. Create win-win. Communicate with TRUST.
  • Assertiveness - Mutual Respect in communication and the use of directness.
  • Diversity/Difference: bring about change in beliefs - empathize.
  • Increase harmony, reduce tensions, resolve conflicts.

Method:

  • Role Play
  • Lecturettes
  • Group interaction and Discussion