Understanding and Managing Human Performance

  • A program to develop "Interpersonal Competence" for the entire workforce
  • A Foundation for Trust
  • A Basis for Leadership Development

managingAn Innovative Approach to Effectively Manage the Workforce and to Increase Productivity and Develop Confidence.

Duration:

1 Day

Purpose:

To improve and build leadership skills and practices as it relates to the application of behavioral theory to the management of the work force within a "quality focused" organization. The participant will acquire a better understanding of the essentials of skilled and sensitive management to improve productivity.

In addition this workshop will help the participant to learn how to better assess the learning process so as to know how to meet and understand individual needs and motivation to reduce existing conflict at the workplace.

This course will reduce the conflict caused by unfounded fears, insecurity, prejudice and limitation of others that results in disruptive behavior.

Content:

  • Role Awareness
  • Human Relations
  • Recent Findings in Research in the Behavioral Sciences
  • Modification Behavior - Personal Change
  • Review of the Management Process as it relates to Total Quality, Employee Involvement - The Participative Process
  • Human Needs and Motivation
  • The Learner Requirements - Inspire to Apply New Skills - Encourage Enthusiasm About Learning New Skills
  • The Importance of Understanding Group Behavior
  • Communicating Easily and Clearly
  • Increase Harmony, Reduce Tensions, Resolve Conflicts
  • Conflict Resolution
  • Explore the Barriers of Anger, Fear, Insecurity and Stress
  • Choosing a Pattern Behavior to Assert without Being Aggressive
  • Image and Self Esteem Development
  • Assertiveness Training'
  • The importance of the value system on Behavior
  • Culture as it Relates to successful Implementation of the Management Process
  • Goal Setting - Sharing of Objectives and Work Plans - Teamwork and Commitment
  • The Importance of Understanding Human Behavior and Successful Team Implementation

Method:

Lecturettes - Case Studies that relate to government - Problem Solving Work Groups - Role Play - Group Discussion.